Graffiti on the wall beside our entrance had been making the whole place look neglected. They assessed the surface before explaining what removal might achieve.

There's still a slight shadow, but it doesn't draw your attention the way it did. We also had the paving cleaned under a separate part of the quote. Together it's made a welcome difference. The staff noticed straight away, which doesn't happen with every maintenance job.

Thank you for fitting the agreed work around our opening arrangements. The entrance looks lovely.

Shop entrance looks presentable again. Thank you.

We were advised to deal with the bird fouling as a separate task from the ordinary washing. That was explained before booking and included clearly in the work we agreed.

The affected area was kept out of use while they worked. It looks much better now, and I'm glad we asked about the correct approach first.

Useful discussion about drainage before the job was booked. I wanted to understand how the wash water would be handled on our site, rather than leave it as a question for the morning they arrived.

They explained the arrangements alongside the cleaning method. The work went ahead as agreed and the forecourt is much improved.

The car park clean took a bit of organising because we couldn't have all the spaces available together. Once we'd agreed the sections, though, it was manageable.

Elephant kept us informed as they progressed. I particularly appreciated knowing when to tell staff they could move vehicles back. The result is good, but the communication was what made the booking work for us.

The risk assessment and method statement referred to our vehicle route and the areas being cleaned. That made the paperwork useful when briefing the site team.

Access restrictions were agreed before the visit, and the work followed that plan. The concrete outside the units is much improved. From my perspective, the preparation was as important as the appearance, because it meant we knew what needed to happen on the day.

The outside of our shop looks lovely now. I'd forgotten how light the paving was underneath all that dirt.

Straightforward booking and no mess left round the door. Glad we finally arranged it.

We were taking over the premises and had plenty going on inside, so I was glad the exterior clean didn't become another thing needing constant attention. Ash set out what he needed from us and we got it ready.

The paving looks much better now. It made the place feel more like ours when we finally opened the doors.

The graffiti was what prompted the enquiry, then we also asked about cleaning the paving. They priced the two separately, which helped when getting permission from the owner.

The wall looks much better, with a faint trace still visible, and the entrance has freshened up nicely. We knew what result was realistic before anything started. I appreciated being able to arrange both jobs through one company.

We only needed the entrance area doing. They were happy to quote for that and gave it proper attention.

A neighbouring business recommended them after having its paving done. We booked the concrete outside our unit and had no problems.

They assessed the area, gave us a price and turned up as arranged. It looks noticeably cleaner, especially near the doorway. The mess was cleared away before they left, so our staff had nothing further to deal with.

Had graffiti removed from the wall by our shop. They checked the finish first and explained the likely result.

You can make out a faint trace if you know where to look, but it no longer dominates the frontage. Much happier seeing that when I unlock in the morning.

Thank you for taking on our small shop entrance. I'd wondered whether it would be too little work to bother with, but the enquiry was handled pleasantly and the paving was given proper attention.

Having the work done during an agreed quiet period made it manageable for us. Staff knew which entrance to use and there was no confusion.